I had an overall fantastic time at Universal's Hard Rock Hotel. The location is a massive plus, being just a short walk or a quick boat ride to Universal Studios. The pool area was nice, and I loved the vibe of the place, but I did run into some hiccups with room service and a few outdated features in the room.
Rooms
6.0
My room was spacious but could use some updating, especially the bathroom. It was clean and well-maintained, which was a plus, but it felt a bit dated.
Service
5.0
Service was hit or miss. Some staff were friendly and helpful, but I had a slow start with check-in, and it took too long to receive toiletries that were missing. Just one cleaning during my four-night stay was disappointing.
Location
9.0
The location is great! It only took me a five-minute walk to reach City Walk and the parks. The gardens around the hotel are lovely, and the water taxi is a fun alternative.
Dining
7.0
I enjoyed the on-site dining, though prices were on the higher side. The food was delicious, especially at the pool bar, but gotta admit the shop was pretty pricey for snacks.
Facilities
7.0
The hotel had great amenities like the pool area and live music, but a few of the facilities like the shower pressure in my room left something to be desired. I did appreciate the fast passes and early park access, though.
Cameron
United Kingdom,
December
2024
5.0/10
I really enjoyed my stay at Universal's Hard Rock Hotel. The atmosphere was vibrant and clean, and I appreciated the convenient location near the parks. However, I did encounter some issues; the lack of a microwave in the room and some inconsistency in service dampened the experience slightly.
Rooms
8.0
The room was clean and well-maintained with great amenities like a coffee machine and fridge. I loved the view of the parks from my window, though I was disappointed there was no microwave in the room, which seems standard for hotels nowadays.
Service
7.0
The staff was friendly and welcoming, always ready to help. However, there were moments when service felt a bit slow, particularly during check-in.
Location
10.0
The location is fantastic, just a short walk to Universal Studios and Islands of Adventure. The water taxi service was also a fun way to get to City Walk.
Dining
8.0
The dining options were good, with a variety of restaurants, although I did find the prices a bit high. The breakfast buffet is substantial but can get pricey, so I recommend trying lighter options if you're looking to save.
Facilities
9.0
The pool area was lovely, complete with underwater music and plenty of seating. However, I wish I had more time to explore all the hotel facilities.
Matt
United Kingdom,
November
2024
5.4/10
I had a fantastic stay at Universal's Hard Rock Hotel! The staff were friendly and helpful, and the comfortable rooms made my experience even better. The location is perfect for quick access to the parks, though there were some minor issues with service that left me a bit disappointed. Overall, I would definitely come back for the convenient amenities and enjoyable atmosphere.
Rooms
10.0
My room was spacious and featured the most comfortable bed I've ever slept in, like sleeping on a fluffy cloud. The bathroom was also lovely and roomy, which was a big plus for me.
Service
7.0
While the staff was friendly and accommodating, I did face some hiccups with the service, particularly regarding housekeeping and the delivery of cribs for my kids.
Location
10.0
The hotel is super close to Universal Studios, just a quick 5-minute walk or a short boat ride away, making it really convenient for park visits.
Dining
8.0
Dining options were plentiful, and the food I tried was great. However, I found the prices a bit on the high side, typical for hotel food, so I didn't eat here all the time.
Facilities
8.0
The hotel is clean and well-maintained, offering a nice pool area, live music, and various onsite shops that had a good mix of essentials. However, the pool was smaller and a bit chilly.
Charlotte
United Kingdom,
October
2024
6.2/10
While the location of Universal's Hard Rock Hotel is fantastic with easy access to the parks, I found the overall experience lacking, especially compared to other resorts I have visited. The staff were incredibly accommodating, addressing room issues promptly, but I felt the rooms could use significant updates. The amenities and dining options were enjoyable, especially the pool area, yet I expected more for the price paid.
Rooms
6.0
The room was a bit tired with noticeable wear, including an air conditioning leak and outdated decor. though the staff quickly assisted with our concerns. I was offered a room change, but it was in similar condition.
Service
8.0
The staff impressed me with their friendliness and attentiveness, especially when resolving my room issues. They genuinely seemed to care about my experience and offered multiple forms of compensation for the inconveniences.
Location
10.0
I loved the location; being just a short walk or a quick water taxi ride to the parks made everything much more convenient. The small security checkpoint for hotel guests was a nice touch, making park entry easier.
Dining
8.0
The dining options were quite good, particularly 'The Kitchen' restaurant, which had delicious food. though I found some prices to be on the higher side. The casual takeaway was also a hit for quick meals.
Facilities
7.0
Facilities like the pool and the bar were well-maintained and offered a good variety of food and drink. However, I noticed a lack of adequate shade around the pool which could improve the experience, especially with families.
Tony
United Kingdom,
October
2024
5.6/10
Overall, I enjoyed the convenience of Universal's Hard Rock Hotel, especially its proximity to the parks. However, I was disappointed by the room service and the cleanliness during my stay. The facilities were nice, but I felt that the service could have been significantly better.
Rooms
6.0
The room was tidy and comfortable, featuring a small fridge and nice toiletries. However, I had issues with cleanliness and towels not being replenished on time during my stay.
Service
5.0
While most staff members were friendly, I repeatedly faced delays in housekeeping. On multiple occasions, my requests for towels took longer than expected, leaving me frustrated.
Location
9.0
The hotel's location is fantastic, just a short walk or boat ride to the Universal parks. This made it easy to go back to the hotel for breaks throughout the day.
Dining
6.0
Dining options were available, but I found the hotel food to be expensive without much variety. I preferred eating at nearby City Walk instead.
Facilities
7.0
The hotel amenities were impressive, with a nice pool and fitness center. However, I had some challenges with room service during my stay.